Here’s how to improve your company’s desktop management
Desktop management is one of the biggest headaches your business can face. Tracking all of the machines, implementing software, and keeping them running smoothly can be quite the chore, depending on how big your organization is. It’s therefore good to know that you can make desktop management easier for everyone by following these simple tips:
#1. Know what you’re managing
One of the most essential things to do to efficiently manage your desktops is to know what devices are being used in your organization. It’s not enough to just have an idea of how many there are. Determine what types of machines they are, and the purpose they serve.
For instance, one of your departments owns 10 desktop PCs. Take note of the brand, the specifications, and what they’re exactly used for. By doing a clear inventory, you may even find unused devices that can be used somewhere else in your operations to boost productivity.
#2. Make use of remote management software
When your employee count rises, it will slowly become harder to monitor and take care of all the issues happening on their devices. As such, remote desktop management software such as TeamViewer, AnyDesk, and LogMeIn can come in handy . These programs allow you to directly control a connected desktop via another computer.
For example, one of your employees is complaining about a glitch in their system. By using one of these apps, you can directly see what’s going on in their machine and solve the problem without physically going to their workstation.This is not only a systematic solution, but it also allows your IT staff to do technical support work properly while still attending to other tasks.
For any relationship to succeed, whether personal or business-related, communication is an important aspect. The same principle goes for desktop management. You need to properly inform employees before a program or a system update is installed so they can prepare themselves and prevent data loss.
Make sure to share knowledge of problems and solutions with your desktop management team. This way, if a previously solved problem pops up on another computer, your team can easily and quickly solve it.
#4. Test your new systems
It’s easy to implement a desktop management solution that is effective for your competitors. However, this shouldn’t always be the case. Before implementing new technology in your organization, ensure that you have tested it properly.
For instance, you’re deploying a program that aims to make your operations smoother. However, only after considerable expense do you realize that the version on Windows produces different results than that on macOS. It’s best to remember that your team is the one who will be using the product, so take the time to sit down and get feedback from them to see what will work best.
#5. Automate for better efficiency
Help desk calls for desktop concerns are simply an annoyance, not just for your employees, but also for your IT department. To solve this problem, employ applications that provide constant technical support to your users, even when your IT department is unavailable.
Microsoft System Center is an effective software that can help you automate your IT operations. System Center can eliminate the need for IT calls by having applications diagnose and repair themselves. With automation, you save your business time and money that can be used for better productivity.
#6. Seek the help of an MSP
You can also outsource your desktop management through a managed IT services provider (MSP) like Dyrand Systems. Through the desktop-as-a-service (DaaS) model, businesses have their desktop environments hosted in the cloud, making corporate apps and systems available on almost any internet-connected device.
Keep your enterprise running smoothly, whether your team works in the office, at home, or on the road. Dyrand Systems offers a comprehensive desktop management service that will oversee all of your computers, leaving you free to focus on other important matters. Give us a call today!