(Downtown Vancouver)

We are looking to an Intermediate to Senior Systems Specialists for our Vancouver Office. The position combines technical support with network administration and infrastructure projects.

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, IBM, Microsoft, Amazon AWS, and many other vendors and manufacturers. Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers: you will be involved with a wide variety of technical environments working with a spirited team of colleagues. We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit in our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun!

== Requirements ==

  • Have a technical diploma or degree or certificates
  • Speak fluent English, and be comfortable engaging clients over the phone.
  • Hyper-V (Windows Server)
  • vSphere (VMware)
  • Firewalls, Switches, Wireless : Cisco Meraki, HP/Aruba or equivalent
  • Windows Server 2008 – 2016
  • Office 365 suite of applications (Exchange Online, Skype for Business, SharePoint Online, OneDrive for Business)

Experience with Azure technologies

  • Experience with identity management
  • Windows Active Directory, AD Connect, AD Federated Services, Multi Factor Authentication, Azure AD SSPR /Password Reset Portal Setup
  • Operations Management Suite, Application Insights, Azure Site Recovery (ASR), Azure Backup Server (MABS), Security Center, Azure Networking, Azure Storage
  • Microsoft Cloud App Security (EMS)
  • Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices
  • Mobile Device Management (MDM) : AirWatch, InTune, or equivalent

== Nice to have ==

  • Experience in working with an IT MSP
  • Familiar with ConnectWise
  • Experience with LabTech
  • Active Directory (group policy and user management)
  • Exchange 2010/2013/2016
  • SharePoint 2013/2016
  • SQL 2012/2014/2016
  • MCSA in Windows Server 2016 (70-740, 70-741, 70-742) or MCSE
  • MCSA in Azure Cloud Platform (70-533, 70-535) or MCSE
  • MCSA in Office 365 (70-346, 70-347)

== The Position ==

The ideal candidate will have 5 to 10 years’ experience in the IT Industry that reflects both strong technical skills, as well as interpersonal and customer service skills.

You will be responsible for:

IT Project Migrations

  • On Premise Workloads (DC , or App Servers) to Public Cloud migrations using Native Microsoft Azure toolsets Such as ASR (Azure Site Recovery) and Azure Migrate, etc.
  • File Server migrations to Office 365 (SharePoint Online) via various migration tool sets
  • Email Server migrations to Office 365 (Exchange Online) via various migration toolsets
  • Phone System migrations to Microsoft Cloud Phone System
  • On Premise P2V and V2V migrations
  • Designing & Implementing *net new* Microsoft Cloud (Azure) based solutions for SMB clients across various verticals
  • Azure Active Directory (P1, P2, Domain Services) Deployments
  • Azure Server (full RDS farm) and other Azure Workloads, Services
  • Microsoft (EMS) Enterprise Mobility & Security Deployments
  • Mobile Device Management (MDM) : InTune, or equivalent
  • Mobile Application Management (MAM); protection and app restrictions on for Outlook and Office mobile apps on various mobile devices
  • Azure Site Recovery (ASR), Azure Backup Server (MABS), Security Center, Azure Networking, Azure Storage

IT Client On-Boardings (on

Participate in PreSales, IT Solution Design, Planning Meetings, assist with Project SoW (Statement of Work), Solution Estimates

  • Perform in Depth Technical Information Collection per the Dyrand Standard checklist of prospective client’s complete IT Infrastructure (Servers, Networks, Cloud, SaaS, LoB Applications)
  • –With careful meticulous attention to detail with the IT Audit, Analysis, Assessments of IT Infrastructure (for Security, IT Best Practices, Performance)
  • –With the ability to Identify Technology Deficiencies, Risks and provide Recommendations for IT Solutions

Produce Technical Assessment Reports for Technical and non-technical (business) staff

  • Perform Advanced Technical Documentation into Dyrand’s IT documentation management system
  • –With the ability to document the finer technical details

== General Requirements ==

Be able to speak fluent English, and be comfortable engaging clients over the phone, or in person

Be able to manage your own Ticket Queue, / Tasks List, and other administrative tasks

  • You will need to be able to occasionally travel (drive or transit) to local customer sites throughout the lower mainland from time to time
  • You may be required to work some occasional non-office hours when clients require servicing off-hours

== Technical Skills ==

  • Technical Diploma or Degree or IT Certificates
  • Cloud IT Infrastructure Administration, Migrations

Microsoft Active Directory, Domain Controller, File Server, DHCP, DNS (internal, external)

  • Microsoft Office 365 suite of applications (Exchange Online, Skype for Business, SharePoint Online, OneDrive for Business)

Microsoft Azure technologies

  • Azure Active Directory, AD Connect, AD Federated Services, Multi Factor Authentication

SharePoint 2013/2016 or SharePoint Online

Exchange 2010/2013/2016 or Exchange Online

  • Hyper-V (Windows Server)
  • vSphere (VMware)
  • IT Security Certifications or IT Security Experience

Firewalls, Switches, Wireless

== Nice to have ==

  • MCSA in Windows Server 2016 or MCSE or equivalent experience
  • MCSA in Azure Cloud Platform or MCSE or equivalent experience
  • MCSA in Office 365 or MCSE or equivalent experience
  • Microsoft EMS certifications or other Security Certifications (Security +)
  • In depth security vulnerability analysis, assessments across the complete IT Infrastructure (Servers, Networks, Cloud, SaaS, LoB Applications)

Firewalls, Switches, Wireless : Cisco Meraki, HP/Aruba or equivalent

== Bonus ==

Experience in working with an IT MSP

Experience with LabTech or equivalent RMM tools

Experience with ConnectWise or equivalent CRM tools

If you are interested, please submit resumes to careers@dyrand.com