Careers

Looking for a Brighter Future? Join Our Team!

Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to work every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If you’re that kind of person too, we would love to hear from you!

Why join our team?

Dyrand is not like other companies. We work hard, but at the end of the day, it’s about the satisfaction we get in helping our customers run their businesses. Keeping them going, helping them improve what they do, and helping them plan for the future are all things we take great pride in. Some of our employees have been making this happen for almost 20 years. We think that speaks volumes about us as a company.

What makes Dyrand different?

For a start, we have excellent benefits and perks. All Dyrand positions offer:

  • A competitive salary
  • A profit-sharing plan
  • A competitive benefits package fully paid by Dyrand
  • RRSP matching
  • 3 weeks holidays to start; 40 hours sick leave
  • Your birthday off
  • Flexible working conditions

For technical positions, we also cover the cost of all training materials and exams for your Microsoft certifications.

For on-site employees, our office is conveniently located in central downtown Vancouver minutes away from the Waterfront Station. Our kitchen is always well stocked with light snacks and coffee, and Dyrand employees can enjoy a fully equipped gym in our building for free!

Our culture

A company’s culture can be tough to describe. At Dyrand, the culture can be summed up in one word: teamwork. We work together to provide what our customers need. It’s about being able to rely on your co-workers when you need help, and about stepping in to lend a hand when someone is stuck on a tough problem.

Have your say

Very little is dictated from the ‘top’ down at Dyrand. While we have departments and managers, everyone at Dyrand has a voice in the work they do. If you have a suggestion that can improve how things work, we’d love to hear it! Or if things aren’t going the way you think they should, we want to hear that too. Everyone at Dyrand is considered a part of what makes our company a success.

Work isn’t everything

We all need time outside of work to unwind and recharge, or even just an extra day off every now and then to regroup. Family, friends, and those ‘outside interests’ that are our true passions need our time too. We recognize that work is only a part of our lives, and we encourage and support everyone at Dyrand to find the balance they need.

Our Values

These are the values we believe in and work towards every day.

Accountable – Taking responsibility for your actions, stepping up when necessary, can always be counted on.

Integrity and Trustworthiness – Having a personal quality of fairness, being honest, strong moral principles, being reliable and dependable.

Focus on Long Term Solutions – Looking not just for the quick fix, but truly focused on the bigger picture.

Exceptional Client Experience – Always focused on ensuring an exceptional experience when providing support.

Exceptional Team Player – Caring more about helping the team than individual success. Always reliable, always steps in when needed.

Exceptional Quality of Work – Always provides the best possible quality of work — we sweat the small stuff.

 

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Current Job Openings

We are looking for a Client Relationship Manager who will be responsible for the management of the relationships with the clients in Dyrand’s customer base.

Dyrand Systems Inc. is an established IT Managed Services Provider with clients throughout Canada and the USA. We provide our clients with a virtual IT department with a team of specialists that monitor and manage their networks and systems 24/7/365. Dyrand has created a unique method for IT service delivery that is very popular with our clients. Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand is a Microsoft Gold Certified Partner, we are a Microsoft Tier 1 Cloud Service Provider, and we have strong partnerships with Lenovo and many other vendors and manufacturers.

We provide our employees with long-term careers; you will be involved with a wide variety of clients working with a spirited team of colleagues. We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit into our team, you need to be intelligent, interesting, creative, pragmatic, ambitious, innovative, fun, and motivated.

Essential Duties and Responsibilities

  • Proactively managing our clients, with responsibility for ensuring they are using the latest technologies for hardware, software, cloud, and security.
  • Building relationships and developing trust with our clients’ senior level decision makers.
  • Conducting either quarterly or bi-annual review meetings with clients. This includes:
    • Pre-meeting: Scheduling the meeting, reviewing the client’s systems history, discussing requirements with Dyrand management and technicians, and preparing a client presentation using various reporting tools.
    • During the meeting: Reviewing the report with the client, providing advice and recommendations suggested by Dyrand’s technical team, documenting the meeting discussion, noting any requests/questions.
    • Post-meeting: Following up on any client requests or questions discussed, providing the client with the meeting documentation.
  • Preparing and presenting proposals to clients, as required.
  • Assisting in providing Dyrand’s clients with accurate and detailed reporting of all systems, and serving as a point of contact for all follow-up activities generated by our technical staff.
  • Assessing client requirements and developing recommended solutions with the assistance of our technical team.
  • Developing and improving account plans in alignment with our corporate strategy and objectives.
  • Developing and determining the reporting required for our clients, while continually improving and adding new reports to the review process.
  • Developing an understanding of our customers’ needs and translating those into solution recommendations.
  • Together with our management, conducting onsite or online presentations that showcase Dyrand’s services and products.
  • Being an escalation point for clients, and work with other Dyrand departments to ensure clients are happy with the services we provide.
  • Tracking and administering sales procedures through activities and opportunities in our PSA and remain compliant with our policies and procedures.

Additional Duties and Responsibilities

  • Developing in-depth knowledge of our product and service catalog and how it relates to our clients’ needs.
  • Documenting internal processes and procedures related to your duties and responsibilities.
  • Entering your time and expenses in our PSA daily.
  • Understanding processes by completing assigned training materials.

Knowledge, Skills, and/or Abilities Required

  • Understand IT systems, networks, cloud computing, firewalls, backups/disaster recovery, etc.
  • Ability to communicate features and benefits of Dyrand’s solutions.
  • Ability and experience working with C-level people at organizations.
  • Patience and strong customer services skills, and the ability to work with a myriad of businesses, technologies, applications, and personalities.
  • Strong organizational, presentation, and customer service skills.
  • Excellent ability to prepare written communications and materials.
  • Willingness to learn the tools used to prepare reports and documentation for our clients.
  • Interpersonal skills such as telephony skills, communication skills, active listening, and customer-care.
  • Solid skills in office computing (such as MS Word, MS Excel, websites etc.).

We will train you in our processes and our products, particularly in Microsoft Office 365, Azure services, and the other products we deliver to our clients.

Though most of the work will be performed from our office in Vancouver or remotely, travel throughout the Lower Mainland and occasionally throughout North America may be required.

We provide competitive compensation for this position (depending on your education, skills, and experience), an excellent health benefits package, and 3 weeks’ vacation. We also place a high value on teamwork and learning, ensuring all our staff meet once per week, and providing all the necessary tools to keep the skills of the team up to date.

Job Type

  • Full-time, permanent (40 hours per week)

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We are looking for a Systems Specialist (Service Desk). There is no specific geographic requirement for this job; we’re open to qualified candidates who are able to work remotely.

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun!

Responsibilities

Your responsibilities include:

  • Acting as a 2nd or 3rd level technical support for our clients
  • Troubleshooting complex and/or time-sensitive IT infrastructure technical support requests on a variety of IT systems (desktops, servers, backup, networks, cloud systems, SaaS, LoB applications)
  • Assisting in ensuring reliable and efficient operations at our data centre(s), and with our tool sets
  • Assisting in other duties related to IT infrastructure (systems and networks), as needed

Requirements

The ideal candidate:

  • Is able to perform rapid/root cause analysis and resolve technical issues across the IT Infrastructure landscape (desktops, servers, backup, networks, cloud, SaaS, LoB applications)
  • Will be able to ensure customer support tickets are processed/resolved according to support policies, procedures, and playbooks, ensuring KPIs and CSAT scores are met and maintained
  • Will be able to manage/maintain client documentation
  • Will be able to take ownership of a client’s IT environment and provide suggestions/guidance for continuous improvement on technology
  • Will be able to provide technical guidance to junior technicians
  • Can lead and facilitate meetings, and be an active participant in company, department, and client meetings
  • Has the experience that reflects their strong technical skills, as well as their strong interpersonal, customer service, and time management skills

Education

  • Technical diploma or degree or certificates

Technical Skills

  • 5+ years of experience in technical maintenance, troubleshooting of IT infrastructure varying from the cloud, servers, backups, networks, SaaS, LoB applications, desktops, etc., including:

Cloud:

  • Office 365 | M365 suite of applications
  • Exchange Online, or other email systems
  • SharePoint Online / Teams, OneDrive for Business
  • Teams Phone Systems
  • Other Microsoft 365 / Office 365 services
  • Microsoft Cloud Technologies
  • Azure AD (P1, P2, Domain Services), MFA (Conditional Access), ATP
  • EndPoint Manager (MDM), AutoPilot Intune
  • Azure VMs, Azure AVD, Windows 365 Cloud PC
  • Azure BackUp
  • Azure Networking, Cloud Firewalls, Load Balancers
  • Azure Files, or other file systems
  • Other Azure related services

Server:

  • Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
  • Hyper-V (Windows Server)
  • Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools

Networking

  • General: VPN, DHCP, DNS (internal, and public DNS)
  • Hands On installation, configuration, troubleshooting of network equipment such as:
    • Firewalls: pfSense, Cisco/Meraki or equivalent
    • Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent

Communications Skills

  • Verbal communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person
  • Written communication: Write clearly, concisely in fluent English in all email correspondence, service tickets, timecard entries and IT documentation

Nice to Have

  • Microsoft Cloud Certifications or equivalent MCSA, MCSE certifications, etc.
  • Microsoft Cloud security knowledge
  • Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc.)
  • Experience in working with an IT MSP (Managed Service Provider)
  • Experience with configuring, maintaining/managing IT toolsets, monitoring tools, scripting, automating toolset deployment

Other Requirements

  • Experience with Enterprise CRM tools and Help Desk ticketing systems
  • Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff
  • Able to maintain current IT Certifications
  • Pass a criminal record/background security check

Job Type

  • Full-time

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