Careers

Looking for a Brighter Future? Join Our Team!

Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to work every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If you’re that kind of person too, we would love to hear from you!

Why join our team?

Dyrand is not like other companies. We work hard, but at the end of the day, it’s about the satisfaction we get in helping our customers run their businesses. Keeping them going, helping them improve what they do, and helping them plan for the future are all things we take great pride in. Some of our employees have been making this happen for almost 20 years. We think that speaks volumes about us as a company.

What makes Dyrand different?

For a start, we have excellent benefits and perks. All Dyrand positions offer:

  • A competitive salary
  • A profit-sharing plan
  • A competitive benefits package fully paid by Dyrand
  • RRSP matching
  • 3 weeks holidays to start; 40 hours sick leave
  • Your birthday off
  • Flexible working conditions

For technical positions, we also cover the cost of all training materials and exams for your Microsoft certifications.

For on-site employees, our office is conveniently located in central downtown Vancouver minutes away from the Waterfront Station. Our kitchen is always well stocked with light snacks and coffee, and Dyrand employees can enjoy a fully equipped gym in our building for free!

Our culture

A company’s culture can be tough to describe. At Dyrand, the culture can be summed up in one word: teamwork. We work together to provide what our customers need. It’s about being able to rely on your co-workers when you need help, and about stepping in to lend a hand when someone is stuck on a tough problem.

Have your say

Very little is dictated from the ‘top’ down at Dyrand. While we have departments and managers, everyone at Dyrand has a voice in the work they do. If you have a suggestion that can improve how things work, we’d love to hear it! Or if things aren’t going the way you think they should, we want to hear that too. Everyone at Dyrand is considered a part of what makes our company a success.

Work isn’t everything

We all need time outside of work to unwind and recharge, or even just an extra day off every now and then to regroup. Family, friends, and those ‘outside interests’ that are our true passions need our time too. We recognize that work is only a part of our lives, and we encourage and support everyone at Dyrand to find the balance they need.

Our Values

These are the values we believe in and work towards every day.

Accountable – Taking responsibility for your actions, stepping up when necessary, can always be counted on.

Integrity and Trustworthiness – Having a personal quality of fairness, being honest, strong moral principles, being reliable and dependable.

Focus on Long Term Solutions – Looking not just for the quick fix, but truly focused on the bigger picture.

Exceptional Client Experience – Always focused on ensuring an exceptional experience when providing support.

Exceptional Team Player – Caring more about helping the team than individual success. Always reliable, always steps in when needed.

Exceptional Quality of Work – Always provides the best possible quality of work — we sweat the small stuff.

 

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Current Job Openings

We are looking for a Senior Systems Specialist / Team Lead for our Vancouver Office. The position combines technical support work along with leading a small team of junior technicians

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers: you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit in our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun!

 

Requirements

Education: Technical diploma or degree or certificates

 

Verbal Communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person

Written Communication: Write clearly, concisely in fluent English in all email correspondence, service tickets, timecard entries and IT documentation

 

10+ years of experience in Technical Maintenance, Troubleshooting of IT Infrastructure, such as

 

EndPoints (Desktop / Mobile)

– Microsoft Windows 10/11 Workstations, Office 365 Desktop Applications, Other User Applications

– Mac workstations

– Mobile Device (Android, IOS) Management, configuration/troubleshooting of O365 applications, and other client applications

 

Networking

— General : VPN, DHCP, DNS (internal, and public DNS), Hands On installation, configuration, troubleshooting of network equipment

— Firewalls : pfSense, Cisco/Meraki or equivalent

— Switches/Wireless : Cisco Meraki, HP/Aruba, or equivalent

 

Cloud :

– Office 365 suite of applications (Exchange Online, Teams, Teams Phone System, SharePoint Online, OneDrive for Business)

 

Server :

– Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience

– Hyper-V (Windows Server)

– Server Backup / Disaster Recovery

 

The Position

The ideal candidate

– Will be able to manage a small team of junior technicians,

– Will be able to ensure Customer Support Tickets are processed/resolved according to Support Policies, Procedures, Playbooks, ensuring KPIs, CSAT scores and are met and maintained

– Will be able to manage/maintain client documentation

– Will be able to take ownership of client’s IT environment, provide suggestions/guidance for continuous improvement on technology

– Can lead, facilitate meetings, be an active participant in company and department meetings and client meetings

 

– Has the experience that reflects strong technical skills, as well as strong interpersonal, customer service, time management skills.

– Is able to perform analysis, resolution of technical issues across the IT Infrastructure landscape (Desktops, Servers, Backup, Networks, Cloud, SaaS, LoB Applications)

 

You will be responsible for:

– Acting as a 2nd or 3rd level point of support contact for clients

– Engaging and communicating (via email, phone, video conference or in person) with clients on their IT issues and concerns.

– Ensuring the proper setup and operation of our clients’ IT Infrastructure (Desktops, Servers, Backup, Networks, Cloud, SaaS, LoB Applications)

– Ensuring reliable and efficient operations at our data centre.

– Assisting in other duties involving computer and network setup and operation.

– Assisting in IT infrastructure projects (systems and networks), as needed

– Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff.

– Able to maintain current IT Certifications

– Most of the work will be performed at our head office with the possibility of some remote work.

– Some local travel in the Vancouver area client sites will be required.

– Have a current valid BC (or Canadian) drivers license

– Pass a criminal record / background security check

 

Nice to have

– Microsoft Certifications (MCSA, MCSE, etc)

– Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc)

– Experience Office 365, Microsoft Cloud Technologies (Azure VMs, Storage/BackUp, Networking, Azure AD), ATP, Autopilot, Intune (MDM), MFA

– Experience in working with an IT MSP (Managed Service Provider)

– Experience with Enterprise CRM tools or Help Desk Ticketing System

 

Job Type: Full-time

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We are looking for a Systems Specialist for our Vancouver Office. The position combines technical support with network administration and technical support

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand Systems has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers: you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology, and love working with people. To fit in our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun!

Requirements

  • Education: Technical diploma or degree or certificates
  • Verbal Communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in-person
  • Written Communication: Write clearly, concisely in fluent English in all email correspondence, service tickets, time card entries, and IT documentation

2+ years of experience in Technical Maintenance, Troubleshooting of IT Infrastructure, such as

  • EndPoints (Desktop / Mobile)
    Microsoft Windows 10/11 Workstations, Office 365 Desktop Applications, Other User Applications
    Mac workstations
    Mobile Device (Android, IOS) Management, configuration/troubleshooting of O365 applications, and other client applications
  • Networking
    General : VPN, DHCP, DNS (internal, and public DNS), Hands On installation, configuration, troubleshooting of network equipment
    Firewalls : pfSense, Cisco/Meraki or equivalent
    Switches/Wireless : Cisco Meraki, HP/Aruba, or equivalent
  • Cloud 
    Office 365 suite of applications (Exchange Online, Teams, Teams Phone System, SharePoint Online, OneDrive for Business)
  • Server 
    Microsoft Windows Server 2012, 2016, 2019 including Active Directory, (GPO), Remote Desktop Services (RDS) experience
    Hyper-V (Windows Server)
    Server Backup / Disaster Recovery

The Position

The ideal candidate

  • Will have the experience that reflects strong technical skills, as well as strong interpersonal, customer service, time management skills.
  • Will be able to perform rapid analysis, resolution of technical issues across the IT Infrastructure landscape (Desktops, Servers, Backup, Networks, Cloud, SaaS, LoB Applications)

You will be responsible for:

  • Acting as a first level point of support contact for clients
  • Engaging and communicating (via email, phone, video conference or in person) with clients on their IT issues and concerns.
  • Acting as the second level escalation support contact (where applicable)
  • Ensuring the proper setup and operation of our clients’ IT Infrastructure (Desktops, Servers, Backup, Networks, Cloud, SaaS, LoB Applications)
  • Ensuring reliable and efficient operations at our data centre.
  • Assisting in other duties involving computer and network setup and operation.
  • Assisting in IT infrastructure projects (systems and networks), as needed
  • Able to work non-office hours when clients require servicing off-hours, and share the on-call after-hours support duties with other staff.
  • Able to maintain current IT Certifications
  • Most of the work will be performed at our head office with the possibility of some remote work.
  • Some local travel in the Vancouver area client sites will be required.
  • Have a current valid BC (or Canadian) drivers license
  • Pass a criminal record / background security check

Nice to have

  • Microsoft Certifications (MCSA, MCSE, etc)
  • Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc)
  • Experience Office 365, Microsoft Cloud Technologies (Azure VMs, Storage/BackUp, Networking, Azure AD), ATP, Autopilot, Intune (MDM), MFA
  • Experience in working with an IT MSP (Managed Service Provider)
  • Experience with Enterprise CRM tools or Help Desk Ticketing System

Job Type: Full-time

 

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Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department that gives them a team of specialists that monitor and manage their networks and systems.

Our extensive set of IT-related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand Systems has strong partnerships with Lenovo, Dell, HP, IBM, Microsoft, Amazon AWS, and many other vendors and manufacturers. Our business is growing rapidly, so our team is expanding!  We have a passion for growth, teamwork, and quality customer service.  Our values are key to our success and the people we hire are accountable, have integrity and are trustworthy, focus on the long-term solutions, provide an exceptional client experience, is an exceptional team player, and provides an exceptional quality of work.

We are actively seeking a full-time position as a Business Development Professional who will be responsible for bringing in new clients for Dyrand Systems’ core Managed Services Offerings:

  • Initiating contact with prospects through various sources which include (but not limited to) business and personal contacts, networking events, seminars, cold/warm calling, conferences, etc.
  • Handing over new clients to Dyrand Systems’ Project Manager and Account Manager. You will ensure that the On-Boarding Project Charter is adequately defined, and signed off for acceptance by the new client. You will cooperate during the first 3 months of the contract with the Account Manager to ensure the new client is successfully integrated within Dyrand’s processes.
  • Making recommendations/requests to the Managing Director responsible for Sales on which events, marketing groups, functions, etc. would be beneficial to help in sourcing prospects.
  • Working with prospects to develop a deep understanding of their needs and translating those needs into Dyrand Systems service/product requirements that satisfy their demands.
  • Working with management to develop proposals, quotes, and respond to RFP/RFI documents.
  • Effectively communicate features and benefits of solutions and managing prospect expectations.
  • Managing IT Services proposals, contracts, rental agreements and service level agreements.
  • Maintaining in-depth product knowledge of the services offerings of Dyrand Systems
  • Performing sales procedures through activities and opportunities in ConnectWise and remaining compliant with policies and procedures.
  • Conduct onsite or online presentations that showcase our services and offerings.

Duties and Responsibilities:

  • You will keep a full pipeline of qualified prospects in ConnectWise through the sales activities of networking, cold calling, attending events, etc.
  • You will sell our products, services, and solutions to prospects.
  • You will educate yourself on new developments in IT technology from the sales perspective.  You do not need to immerse yourself in technical details, you will be required to know the high-level features and benefits of new solutions and services provided by Dyrand Systems, and software and hardware enhancements of the solutions, services, and products we sell.
  • You will acquire and maintain appropriate sales certifications from our major vendors in order to maintain the Company’s standing with its vendors.
  • You will enter details into ConnectWise for each opportunity that you have at each prospect.  You will keep the Opportunity Manager up to date on a daily basis.
  • You will participate in weekly sales meetings to go over opportunities, activities, strategy, etc.
  • You will understand sales processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • You will manage all activities within ConnectWise.  You are obligated to enter all communications with prospects and clients into ConnectWise (such as emails, visits, and phone calls).

Knowledge, Skills, and/or Abilities Required:

  • Outside sales experience with selling relevant services and products.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Possess a track record of negotiation and closing of the sales process.
  • Awareness of all organization’s key services for which support is being provided.
  • Proficient with general office applications.
  • Skill in preparing written communication and materials.
  • Experience in an MSP environment and Connectwise would be an asset.
  • Self-motivated with the ability to work in a fast-moving environment.

Educational/Previous Experience Recommendations

  • BA/BS, preferably in marketing or a related field.
  • MBA preferred but not required.
  • 5 years of sales experience.

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