Looking for a Brighter Future? Join Our Team!

Dyrand Systems believes in being more than just a technology service provider. We want to be a partner to our clients, freeing them from the worries of IT so they can concentrate on the success of their businesses. Our team comes to work every day with that mission in mind, thinking about what they can do to help our clients focus on what they do best. If you’re that kind of person too, we would love to hear from you!

Why join our team?

Dyrand is not like other companies. We work hard, but at the end of the day, it’s about the satisfaction we get in helping our customers run their businesses. Keeping them going, helping them improve what they do, and helping them plan for the future are all things we take great pride in. Some of our employees have been making this happen for almost 20 years. We think that speaks volumes about us as a company.

What makes Dyrand different?

For a start, we have excellent benefits and perks. All Dyrand positions offer:

  • A competitive salary
  • A profit-sharing plan
  • A competitive benefits package fully paid by Dyrand
  • RRSP matching
  • 3 weeks holidays to start; 40 hours sick leave
  • Your birthday off
  • Flexible working conditions

For technical positions, we also cover the cost of all training materials and exams for your Microsoft certifications.

For on-site employees, our office is conveniently located in central downtown Vancouver minutes away from the Waterfront Station. Our kitchen is always well stocked with light snacks and coffee, and Dyrand employees can enjoy a fully equipped gym in our building for free!

Our culture

A company’s culture can be tough to describe. At Dyrand, the culture can be summed up in one word: teamwork. We work together to provide what our customers need. It’s about being able to rely on your co-workers when you need help, and about stepping in to lend a hand when someone is stuck on a tough problem.

Have your say

Very little is dictated from the ‘top’ down at Dyrand. While we have departments and managers, everyone at Dyrand has a voice in the work they do. If you have a suggestion that can improve how things work, we’d love to hear it! Or if things aren’t going the way you think they should, we want to hear that too. Everyone at Dyrand is considered a part of what makes our company a success.

Work isn’t everything

We all need time outside of work to unwind and recharge, or even just an extra day off every now and then to regroup. Family, friends, and those ‘outside interests’ that are our true passions need our time too. We recognize that work is only a part of our lives, and we encourage and support everyone at Dyrand to find the balance they need.

Our Values

These are the values we believe in and work towards every day.

Accountable – Taking responsibility for your actions, stepping up when necessary, can always be counted on.

Integrity and Trustworthiness – Having a personal quality of fairness, being honest, strong moral principles, being reliable and dependable.

Focus on Long Term Solutions – Looking not just for the quick fix, but truly focused on the bigger picture.

Exceptional Client Experience – Always focused on ensuring an exceptional experience when providing support.

Exceptional Team Player – Caring more about helping the team than individual success. Always reliable, always steps in when needed.

Exceptional Quality of Work – Always provides the best possible quality of work — we sweat the small stuff.


Current Job Openings

We are looking for a Systems Specialist (Service Desk) based in the Greater Vancouver area. This role requires on-site work.

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems.

Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Cisco, HP, Microsoft (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding! We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working with technology and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, outgoing, and fun!


Your responsibilities include:

  • Acting as a 2nd level technical support for our clients
  • Troubleshooting complex and/or time-sensitive IT infrastructure technical support requests on a variety of IT systems (desktops, servers, backup, networks, cloud systems, SaaS, LoB applications)
  • Assisting in ensuring reliable and efficient operations at our data centre(s), and with our tool sets
  • Assisting in other duties related to IT infrastructure (systems and networks), as needed
  • Assisting with on-site work for our clients (at the client’s premises, office), as needed


The ideal candidate:

  • Can perform rapid/root cause analysis and resolve technical issues across the IT Infrastructure landscape (desktops, servers, backup, networks, cloud, SaaS, LoB applications)
  • Will be able to ensure customer support tickets are processed/resolved according to support policies, procedures, and playbooks, ensuring KPIs and CSAT scores are met and maintained
  • Will be able to manage/maintain client documentation
  • Will be able to take ownership of a client’s IT environment and provide suggestions/guidance for continuous improvement on technology
  • Can lead and facilitate meetings, and be an active participant in company, department, and client meetings
  • Has the experience that reflects their strong technical skills, as well as their strong interpersonal, customer service, and time management skills


  • Technical diploma or degree or IT certificates in Microsoft

Technical Skills

  • 5+ years of experience in technical maintenance, troubleshooting of IT infrastructure varying from the cloud, servers, backups, networks, SaaS, LoB applications, desktops, etc., including:


  • Office 365 | M365 suite of applications
  • Exchange Online, or other email systems
  • SharePoint Online / Teams, OneDrive for Business
  • Teams Phone Systems
  • Other Microsoft 365 / Office 365 services
  • Microsoft Cloud Technologies
  • Entra ID (P1, P2, Domain Services), MFA (Conditional Access), Defender for Office 365
  • EndPoint Manager (MDM), AutoPilot Intune
  • Azure VMs, Azure AVD, Windows 365 Cloud PC
  • Azure BackUp
  • Azure Networking, Cloud Firewalls, Load Balancers
  • Azure Files, or other file systems
  • Other Azure related services


  • Microsoft Windows Server 2016, 2019, 2022 including Active Directory, (GPO), Remote Desktop Services (RDS) experience, Azure AVD
  • Hyper-V (Windows Server)
  • Server Backup/Disaster Recovery (BDR), Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), 3rd Party Backup/Disaster Recovery systems/tools


  • General: VPN, DHCP, DNS (internal, and public DNS)
  • Hands On installation, configuration, troubleshooting of network equipment such as:
    • Firewalls: pfSense, Cisco/Meraki or equivalent
    • Switches/Wireless: Cisco Meraki, HP/Aruba, or equivalent

Communications Skills

  • Verbal communication: Speak fluent English, and be very comfortable engaging clients over the phone, video conference, and/or in person
  • Written communication: Write clearly, concisely in fluent English in all email correspondence, service tickets, timecard entries and IT documentation

Nice to Have

  • Microsoft Cloud Certifications or equivalent MCSA, MCSE certifications, etc.
  • Microsoft Cloud security knowledge
  • Networking Certifications (Cisco, pfSense, Aruba, Fortinet, etc.)
  • Experience in working with an IT MSP (Managed Service Provider)
  • Experience with configuring, maintaining/managing IT toolsets, monitoring tools, scripting, automating toolset deployment

Other Requirements

  • Experience with Enterprise CRM tools and Help Desk ticketing systems
  • Able to work non-office hours when clients require servicing off-hours and share the on-call after-hours support duties with other staff
  • Able to maintain current IT Certifications
  • Pass a criminal record/background security check

Job Type

  • Full-time
  • Pay: $65,000 to $75,000 CAD per year

Apply now and join us in our mission to redefine what’s possible with IT! We appreciate all who apply, but only those we feel are qualified will be contacted. Note: You must be legally entitled to work in Canada at the time of your application. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.


Please send a copy of your CV and cover letter to