We are delighted with Dyrand’s service. We have been working with them for 6 years. They have helped us upgrade various technology components, work remotely, and improve business continuity. They’re very responsive. The technicians are very knowledgeable, and we have rarely had a problem that they could not fix right away. Cybersecurity is one of the biggest issues for any business and they are all over it. I have a Computer Science degree from SFU and run an IT consulting company so many of us know quite a bit about technology and I can tell you that what they implement is great.
Even with our technology experience, we still outsource the support of our IT infrastructure to Dyrand so we can focus on growing our business without distractions. We have grown the business a lot in those six years without having to worry about IT support, security patches, setting up remote access, software upgrades, etc. Definitely peace of mind.
I have been involved in RFP processes with clients who have gone out to tender to find a company like Dyrand, so I am aware of many of the companies in this space in town and I can tell you there are a few good firms and many not so good firms. Dyrand is one of the good ones (one of the best ones). I am very comfortable highly recommending them (Dyrand) and we have no plans to switch providers in the future.
We’ve been a client since early 2011. Before Dyrand, we had a guy that came by every now and then, things were continuously going wrong with no ability to be proactive with technical issues. Dyrand has brought a more proactive approach to IT and has been able to get things under control. Dyrand has also outlined the necessary requirements based on our business needs, implemented an automatic backup and Disaster Recovery solution that helps to eliminate risks with our data and systems. We have already had to perform restores from this system and each time it’s been very painless and takes very little time to get back up and running again.
Flexibility was the key to success to working with Dyrand. Working together since 2004, they managed our entire IT setup. Dyrand enabled us to be scalable once our business was purchased. Once it was purchased, Dyrand was able to scale down the level of infrastructure since the company that bought us had their own structured setup. Keeping Dyrand after the business was purchased was the best move we could make. An IT partnership like this, kept our business running smoothly, enabling responsiveness and concrete service levels. Dyrand’s technicians are adept at quickly identifying the right candidate technically and functionally. We have also found the technicians and staff to be flexible, easy to work with and understanding of our business constraints.
Dyrand has been managing our IT network & infrastructure since 2010 and it has been smooth sailing ever since. With offices in two Provinces, our needs are always met regardless of the time of day or time zone. Our industry relies heavily on customer service; Dyrand’s ability to effectively and quickly manage all of our IT issues gives us a competitive advantage in the marketplace. There is no bureaucracy or politics; we open a ticket and one of Dyrand’s extremely capable staff members resolves our issue – and with a smile! Great people, great culture, great company. Thank you, Dyrand.