Business runs on technology. No matter what field you are in, technology is essential to your team successfully completing daily tasks. Managing the complex and ever-evolving technology that drives business is the realm of your organization’s IT experts. In today’s world, these experts are often expected to be on call 24/7.
Because most small- to medium-sized organizations can’t afford unlimited employees to handle technology issues, that 24/7 responsibility often falls squarely on the shoulders of a single staff person, or at best, a small team of people.
That’s a tremendous burden to put on one (or even a few) employees. When was the last time your IT expert took a family vacation or even a sick day without being interrupted by at least one call or email? Over time, being continuously on call can impact their morale and may lead to lower job satisfaction and higher turnover.
There is a simple way to ease the burden placed on your IT team – supplemental IT support. Supplemental IT support is exactly what it sounds like. It’s outsourcing additional assistance for your in-house IT team when needed. This allows your team the flexibility to push after-hours calls to a third party, focus on what they do best, and maybe even take that uninterrupted vacation.
Supplemental IT support can advance your organization in many ways. Here are three that we think have the most impact.
One thing that you can be certain of when it comes to technology is change. Most organizations undertake major system updates or data migrations every few years to keep pace with evolving technology. These massive projects can impact many aspects of your business, require advanced levels of technical expertise, and eat up precious IT hours.
One issue is that your in-house IT experts are probably already utilizing all their bandwidth on maintaining your existing technology but now they may have to educate themselves on potential new platforms. Expecting them to research and then implement this new task might feel overwhelming, and it probably will mean that something is sacrificed. That could be the speed and efficiency with which you implement the new technology or their daily to-do list.
Supplemental IT support gives your team the backup they need to execute more effectively on all fronts. You have the option of bringing in expert assistance for the new project, which might help you implement it more quickly. Alternately, you can have your in-house teamwork on the new project so they become familiar with its intricacies, and outsource their daily tasks so they can focus fully on the new project. In either case, you will ensure that your existing technology runs smoothly while your new initiative is being implemented, and your IT experts – and the rest of your office – will be far less stressed.
Is your existing IT department maxed out on what they can accomplish, but you still need them to do more? Has your organization been growing or evolving, and does it need technology to keep pace with these changes? Oftentimes, companies will find themselves in situations where they need additional assistance, but not quite enough – or not regularly enough – to warrant hiring another full-time IT person. Supplemental IT support is a cost-effective alternative that allows you to access help when needed without the expense of hiring, training, and managing a part-time IT employee.
An MSP is ideally suited to assist. They can design a solution that gives you precisely the type of skilled IT support you require, and for precisely the amount of time, you need. That takes the pressure off your team to do double duty, without the costs associated with hiring a part-time employee.
What’s more, supplemental IT support can work at virtually any level. If you already have a Chief Technology Officer (CTO) or IT director in place, supplemental IT support can handle routine IT tasks while these employees focus on the bigger picture. The inverse is also true. if you don’t have a CTO or IT director in place, supplemental IT support can take on that role and examine your systems from a high-level perspective that will allow your existing team to focus on daily tasks. The key takeaway is that flexible and adaptable IT support is available.
This brings us to our third benefit of supplemental IT support – flexibility. Once you have supplemental support in place, your in-house IT team can take the occasional, much-needed vacation, or spend time on larger IT projects without the pressure of having to handle day-to-day issues. They can rest assured in the knowledge that your business will be taken care of while they focus on other things.
This also works to fill in short-term gaps. If your IT Technician can’t get to the office for a day, technical support is still available for any issues that crop up in their absence.
As you can see, supplemental IT support can benefit your business by taking pressure off your in-house IT team. Whether you want to use the extra assistance for after-hours support, major projects, or day-to-day overflow, an MSP will have IT experts on hand who can address any task or situation. Plus, you’ll gain the comfort of knowing that your bases are covered, while your IT team can catch their breath. Want to put your supplemental IT support team in place? Reach out to Dyrand Systems. Canada’s premier Managed IT provider can ensure that you receive the right solution for your needs. Contact us today.